• Cancellation Policy

    Terms & Conditions / Cancellation Policy

    A valid credit card is required to guarantee your reservation.
    Please enter your credit card details on our secure server.
    All Reservations Require Deposit of 100% of stay due at time of booking.

    Kathe Hotels & Resort PVT LTD reserves the right to obtain validation of your credit card details before confirming your booking.

    Please note guest photo ID with address proof approved by government of India is mandatory.
    For all foreign nationals, on arrival requested to provide the Xerox copy of their passport and VISA.

    The citizens/nationals of Pakistan and Bangladesh have to go under a local police verification to register their stay and need to cooperate with the hotel for the smooth check-in process.

    Check In time - 11.30 am
    Check Out Time - 10.00 am

    Reservation Policy
    In the unlikely event of our inability to accommodate you despite your holding a guaranteed reservation we will arrange alternate accommodation.
    - Child policy and tariff: Child below 3yrs to 8 Years 50% of the adult charge. Below 3 years are complimentary.

    Cancellation Policy
    If cancelled or modified up to 21 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

    Credit Card Bookings
    In order to avoid credit card frauds, guests are requested to note the following:
    In case the booking is made using credit card, guests are requested to carry the following documents at the time of Check In:
    If the Credit card holder is the guest or one of the guests, then the credit card will have to be produced at the time of Check In: 11:30am.
    If the Credit Card holder is not one of the guests, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check In.
    In addition to this, it is also required to produce a letter, signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type. This letter, along with the self-attested copy of the credit card will have to be submitted at Check In desk.
    At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel). In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such case no refund will be given to the guest.
    In case of erroneous / inadequate / misleading information given while booking, Hotel reserves the right to cancel the booking without any intimation. Please being along with you the same identity proof you have entered while booking for verification at the hotel.

    Refund Policy
    In case of refund, bank transactions will be deducted above cancellation charges.
    In case of credit card transactions, refund will be done only to the same credit card.